Frequently Asked Questions
Everything you need to know about your Knix Canada order
What is the Knix Leakproof technology and how does it work?
Our Leakproof technology features built-in ultra-thin layers that absorb liquid, prevent leaks, and wick away moisture to keep you dry and comfortable all day long.
How do I choose the right size for my Knix products?
We recommend using our comprehensive Size Guide found on each product page. Our bras and underwear are designed for a snug yet comfortable fit that molds to your body over time.
What is your return policy for intimate apparel?
For hygiene reasons, we offer a 30-day Wash & Wear Guarantee on your first pair of underwear. For all other items, they must be unworn with tags attached to be eligible for a return or exchange.
How long does shipping take within Canada?
Standard shipping within Canada typically takes 3-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
How should I care for my Knix items to ensure they last?
We recommend machine washing in cold water on a gentle cycle with mild detergent and laying flat to dry. Avoid using bleach or fabric softeners as they can damage the technical fabrics.
Do you offer international shipping outside of Canada?
While this site serves our Canadian customers, we do offer international shipping through our global storefront to ensure everyone can access our leakproof essentials.